Privacy Policy

We collect information that you provide directly to us, including:

• Account Information: Name, email address, phone number
• Profile Information: Artist bios, photos, videos, performance details, venue information
• Booking Information: Event details, dates, locations, payment information
• Communications: Messages between users, support inquiries
• Usage Data: How you interact with our platform, pages visited, features used

We use the information we collect to:

• Provide and maintain the LiveLync platform
• Process bookings and payments
• Connect artists with venues and event organizers
• Send you service updates and booking notifications
• Improve our platform and user experience
• Prevent fraud and ensure platform security
• Comply with legal obligations

We share your information in the following circumstances:

• With Other Users: Artist profiles are publicly visible. Booking information is shared between artists and clients.
• With Service Providers: We use Stripe for payment processing and other third-party services to operate our platform.
• For Legal Reasons: We may disclose information if required by law or to protect our rights.
• Business Transfers: In the event of a merger or acquisition, your information may be transferred.

You have the right to:

• Access: Request a copy of the personal information we hold about you
• Correction: Update or correct your account information
• Deletion: Request deletion of your account and personal data
• Opt-Out: Unsubscribe from marketing communications
• Data Portability: Request your data in a portable format
• Restriction: Request that we limit how we use your data
• Object: Object to our processing of your data in certain circumstances

For California Residents (CCPA):

California residents have additional rights under the California Consumer Privacy Act:

• Right to know what personal information is collected, used, shared, or sold
• Right to delete personal information (with certain exceptions)
• Right to opt-out of the sale of personal information (we do not sell your data)
• Right to non-discrimination for exercising your privacy rights

For EU/UK Residents (GDPR):

If you are in the EU or UK, you have additional rights under the General Data Protection Regulation:

• Right to withdraw consent at any time
• Right to lodge a complaint with a supervisory authority
• Right to be informed about automated decision-making

To exercise any of these rights, please contact us at hello@livelync.com. We will respond within 30 days.

We retain your personal information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations (e.g., tax records, financial transactions)
• Resolve disputes and enforce our agreements
• Prevent fraud and abuse

After account deletion, we may retain certain information for up to 7 years to comply with legal requirements (tax, financial reporting, etc.). Publicly visible content (profiles, reviews) may be anonymized rather than deleted to maintain platform integrity.

In the event of a data breach that affects your personal information, we will:

• Notify affected users within 72 hours of discovering the breach
• Inform relevant supervisory authorities as required by law
• Provide details about what information was affected
• Describe the steps we are taking to address the breach
• Offer guidance on how you can protect yourself

Our platform may contain links to third-party websites and services (e.g., social media, payment processors). We are not responsible for the privacy practices of these third parties. We recommend reviewing their privacy policies before providing any personal information.

Key Third-Party Services:

• Stripe: Payment processing (see Stripe's Privacy Policy)
• Base44: Platform infrastructure and hosting
• Social media platforms linked from artist profiles

Your information may be transferred to and processed in countries other than your country of residence, including the United States. We ensure appropriate safeguards are in place for such transfers:

• Standard contractual clauses approved by the European Commission
• Adequacy decisions for data transfers to certain countries
• Your explicit consent where required

We may update this Privacy Policy from time to time. For significant changes, we will:

• Notify you via email at least 30 days before changes take effect
• Display a prominent notice on the platform
• Update the "Last updated" date at the top of this policy
• Request your consent where required by law

Continued use of the platform after changes take effect constitutes acceptance of the updated policy.